Refund policy

At The Headless Baker, every item is freshly baked to order with love and care. Because our goods are made-to-order and perishable in nature, we have the following policy in place:

Pre-Order Cancellations

• No cancellations are allowed. Refunds or store credits are not eligible. 

Perishable Goods

• As all our baked goods are perishable, we are unable to accept returns once an order has been collected or delivered.
• If your order arrives damaged or incorrect, please contact us within 2 hours of receipt with a photo, and we will do our best to make it right.

Order Issues

• If we are unable to fulfil your order due to unforeseen circumstances on our end, you will receive a full refund within 5–7 business days.

We appreciate your understanding and support of our small bakery. 🍞